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AIS customer-service VR training: an introduction and two difficult-customer scenarios. Silent preview.
2022

AIS: Customer-service VR training

VR training

AIS teams need to practise customer conversations as well as learn service procedures. VRG produced interactive 360° scenarios filmed in Thai, placing learners inside customer-service situations where they make decisions as the scene develops.

Practising customer conversations

The filmed format gives everyone the same situation to respond to. Learners can repeat a scenario and reconsider their choices, including how they respond when a conversation becomes difficult. The AIS VR Training Center included a scenario called Crisis situation, available through WarpVR in November 2022.

Production and delivery

VRG's work combined Thai-language 360° production with interactive scenario delivery. The training ran through WarpVR on VR headsets and mobile devices, giving teams a way to use the same material across different viewing formats. Production took place during 2021–2022; later platform renewals supported continued access.

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